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Bus Information Anywhere Proves Life Changing for DC Area Bus Commuter

In the 3 months since its official launch in the Washington DC metro, the NextBus real-time passenger information solution has proved invaluable for 1000s of busy commuters who have to negotiate the complex local transit system.

Blogger, Eyder Peralta, is an NPR associate producer on social media and has grown to love the NextBus service and the related iPhone application. As he writes in a recent post, Practical Technology Can Be Sexy:

Having used it for more than a month, I haven’t waited for a bus more than three minutes.

It has literally changed my life. It means an extra 10 minutes playing with my baby in the morning. It means finishing off my cup of coffee, when in the past I’d drop it off in the sink completely full. It means that I don’t have to curse under my breath when a bus — 30 minutes delayed — finally arrives with three others right behind it. It means I don’t have to agonize about whether I just missed a bus by a minute so I’m stuck.

Eyder is particularly fond of a DC-specific iPhone application, NextBusDC that provides a rich variety of functions:

• The ability to find nearby bus stops instantly
• Bookmarking of favorite stops and routes for convenience
• Interactive route maps, zoom and click on a stop for bus times
• Supports arrival predictions for WMATA buses

Eyder concludes, “Most technology now is about coolness; it’s about ways to entertain your eyes and ears and hardly ever about the simple, practical things in life. But what something like NextBus taught me is that practical tech is the sexiest tech.”

There’s nothing better than technology that makes daily life easier.  At NextBus, that’s our objective: To make life easier for transit execs and riders alike. It sure looks like we’ve achieved our objective for Eyder Peralta.

Use a Real-Time Reporting System That’s Available on the Web 24/7

So many vehicles. So many routes. So many riders. So many variables. Running a modern transit system presents daunting challenges for the very best transportation executives.

Having the right reporting tools in place make a dramatic difference in your team’s ability to operate your system at peak efficiency in spite of the many variables your system faces day in and day out.

The Right Reports Simplify Transit Operations in Even the Largest and most Complicated Systems.

NextBus management reports provide transit executives and supervisors a set of powerful tools to manage their fleet. With these tools, managers get reports on the activities and performance of a single vehicle or route or multiple vehicles and routes selected by the manager. All are easily accessible over the Internet.

The reports are simple to use and provide essential management information, including details on vehicle headways and timepoint schedule adherence.

Management reports are essential for understanding where, why, and how problems are occurring in the system. This knowledge gives dispatchers and supervisors insight into ways to better distribute their resources and results in smoother system operations.

NextBus management reports are available 24 hours a day, seven days a week, providing up-to-the-minute information. Data is stored indefinitely so that valuable reports comparing current and archived data can be created and analyzed.

NextBus standard reports cover most of the information required for managing headway and schedule adherence, from a list of vehicles running and job scheduling, to more complex reports covering details of individual vehicle runs timepoint adherence, and others.

Standard NextBus management reports will enable you to improve:

• Schedule adherence
• Headway management
• Missed blocks
• Vehicle reporting
• Bus operator performance

Performance measurement becomes an easier task with the right set of tools. NextBus management reports provide information you need to optimize your transit operations.

These days, with severely strained resources, those management tools are more important than ever.

Investment in Real-time Passenger Information Systems Can Maintain Service Quality

2009 has seen dramatic cuts in funding for public transit systems across the United States. This comes at a time when Americans are opting increasingly for public transit as a sustainable and affordable alternative to private automobiles.  Fortunately, NextBus can provide affordable solutions that deliver tangible operational benefits in these challenging times.

As Transportation for America recently described the dramatic increase in demand:

Americans took nearly 10.7 billion trips on public transportation in 2008, a four percent increase over 2007 and the highest level since 1956, according to the American Public Transportation Association. Public transportation use has increased 38 percent since 1995 — nearly triple the growth rate of the population of the United States. Contrast this with a 3.6 percent drop in vehicle-miles traveled in 2008 according to data from the U.S. Department of Transportation.

Public transportation advocates like Transportation for America work to persuade Congress of the need for adequate, predictable funding. Director, James Corless emphasized: “As employers and commuters everywhere know only too well, public transportation is an essential service that is critical to our economy.”

And, yet, cost cuts are making it difficult to meet this increased demand with existing processes and technology.

Affordable Options from NextBus to Maximize Operational Efficiencies in Spite of Cost Cuts

Because the realities of strained resources that face public transit executives will like persist for the medium term, they can mitigate the negative effects by implementing advanced passenger information technologies.

1. Run an efficient, on-time system. A myriad of problems confront transit executives as they work to achieve on-time results both consistently and cost effectively. Intelligent transportation technologies from NextBus empower executives by showing them what is working well and what is working poorly for every vehicle and every route. In addition,
   easy to generate reports point the way to facilitating changes that improve on-time performance on all routes.
2. Provide a highly predictable route system. An efficient transit system requires a high degree of predictability. It is extremely difficult to provide that predictability without AVL
   & APC systems that provide continuous updates—and takes into consideration random factors such as vehicle breakdowns, traffic jams, and unexpected emergencies. NextBus was designed from the ground up to provide accurate arrival times across a variety of routes.
3. Gather highly accurate ridership and other operations performance data. Optimal transit efficiency depends not only on getting buses and trains to each stop in time, but also on the balancing of passenger loads to prevent both overcrowding and empty vehicles. Our passenger counting capabilities smooth passenger demand spikes throughout the day and reduce demand for additional vehicles during peak periods.
4. Cope with high cost of fuel. Realtime passenger information enables you to minimize the
   use of expensive fuel without compromising service levels. You can make a broad range of operational changes from major to minor, all of which improve efficiencies. Thus, you can serve more passengers and more routes without needing to add more buses.

Effective Use of  NextBus Technology Can Overcome Cost and Passenger Pressure in Major Transit Systems.

The financial challenges that face our municipalities are unlikely to disappear anytime soon. Nor is the increased use of public transportation.

NextBus real-time passenger information systems are enabling more than 65 municipal, university, and corporate transit systems to operate at peak efficiency in spite of tough financial and rider pressure.

Goal to Make One of Most Efficient Systems in the U.S. Even More Efficient.

Real-time Data Available in Multiple Formats for Passengers

The real-time data is available to passengers in several formats.  Stop predictions and real-time location maps are available on the web – linked from www.unitrans.com or directly at www.nextbus.com.  The real-time information is also available in an automated phone system, 24 hours a day and 7 days a week. 

This system can be accessed through the standard Unitrans telephone information number 752-BUSS or dialed directly at 530-204-5529.  To use the phone system, riders only need to know the 3-digit stop number for the stop they are using.  This stop number is now included next to the Unitrans logo on all bus stop signs and is also available through the NextBus web site. 

NextBus also offers rider alerts, to provide riders an automated message when their bus is a selected number of minutes away.  The web site provides instructions on how to use this feature for SMS text messaging, PDAs, iPhones, or standard email.  Additional features will be added in the future, such as displays at major terminals and stops.

Unitrans Operations Improved with Real-time Passenger Data

More detailed real time information is provided to Unitrans dispatchers to assist in handling disruptions in the schedule and to assess where problems are with buses being overcrowded or running late.  The system also provides archived data that Unitrans can use to evaluate existing services and proposed changes. 

The ultimate goal of the real-time system is to make Unitrans easier to use for both regular and occasional riders and to make the one of the nation’s most efficient transit systems even more productive. 

History of the Unitrans System

Unitrans was founded in 1968 as the University Transport System, when the Associated Students of UC Davis purchased two vintage London double-decker buses to operate on two routes.

In 1972, Unitrans was opened to the general public, with partial funding from the City of Davis. Since that time the ASUCD/City of Davis partnership has continued, and now Unitrans provides public transportation service to the entire city with 50 buses on 14 routes, carrying over 3 million passengers a year.

All Unitrans drivers and supervisors, as well as most support staff, are UC Davis students working part-time. Their drivers undergo extensive training and testing prior to going into service. Unitrans safety record is among the best among public transit systems in the U.S. All of their employees pride themselves on providing safe and friendly service.

Summing Up:

Both riders and transit executives will benefit from NextBus real-time passenger information.  Riders can plan their travel efficiently because they can count on accurate arrival times. Unitrans executives can optimize their operations to be both cost efficient and environmentally friendly by getting maximum use from minimum resources.