Muni Diaries Interviews NextBus Tech Guru Michael Smith

Filed Under Best Practices, Feature Stories, Municipal Transit, Real-time Passenger Information Systems, Transit Management Challenges, Transit Trends

Mike Shares Secrets of NextBus Round-the-Clock Automated Predictions and The Productive Partnership with SF Muni

Muni Diaries is an example of blogging at its best. This is how the blog team describes themselves: We are a ragtag group of San Franciscans who love the ups and the downs, the good and the bad stories in and around the buses and light-rail cars in our city. But we can’t emphasize enough that we want Muni Diaries to be a user-generated exercise in storytelling.

Not only do they tell great stories but their obvious love of and concern for San Francisco’s public transportation system shines through their wide range of articles. Their extensive Q&A with Mike Smith will help you understand how tough transportation challenges can be managed effectively when the vendor and the transit system work together to deliver continually improved operations.

To give you a flavor of the interview and of Muni Diaries, here are brief excerpts on the topics of real-time info and partnering with SF Muni from the March 6, 2009 interview:

MD: Does somebody just sit there and manage this information, as it comes in? How does that part work?
Smith: The system is pretty much all automated, and that’s how it can run 24 hours a day. Basically all of the generated information is based on the GPS information, and that comes in real time. And also, we use historic information. We know from gathering data how long it typically takes a bus to go from one stop to another, and that’s based on time of day, and all sorts of different conditions. So the system really runs on its own. The main thing that we do is monitor to make sure it’s working and deal with configuration changes. Muni and other transit agencies, they typically make changes once every three months; sometimes there are changes in between that. Those configuration changes are always a good amount of work.

MD: You mentioned that it’s a partnership between NextBus and Muni to ensure this works properly. How often do you chat and what are some of the latest things you’ve discussed to make sure it does indeed run smoothly?
Smith: We definitely talk to them every day. It takes quite a bit of effort to make sure the trackers are working and that the configuration is correct. We also get feedback from passengers, and sometimes it’s issues we can deal with, sometimes it’s issues we need to pass on to Muni, and so we’re always doing that. And, of course, Muni passes us information, too. It’s not like you can buy a NextBus system, plug it in and expect it to work. There’s just an amazing number of complexities that happen every day. And so we always have to be monitoring to make sure the system is working.

To read all of this in-depth interview, including information on a new texting capability now being tested by NextBus, click here: Muni Diaries

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